263 Congressional Lane, #411
Home Page: http://members.dsli.com/cyberia/
Business Process Analyst, Technical Documentation, and PC Support Professional
Detail minded, multi-tasking, high energy former road warrior willing to travel in surpassing the requirements of a challenging training, technical documentation, or PC support position.
Employment Summary: Business Process Analyst, Technical Writer/Editor, Training and Support — Temp Contract/Sub-Contract
Technical Writer — NETtel
Technology Architect — DynCorp, IMSD
Senior Proposal Analyst and Team Manager — I-NET
Independent Consultant — MusiKarma
Senior Technical Instructor — Novell
Senior Technical Writer — Gould, C.S.D.
Hardware: PC, Macintosh, and peripherals; Network Superservers, FDDI,
Ethernet (10/100, Thin, Fiber and TP), Token Ring
Operating Systems: MS-DOS 2.1-6.22, Netware 2.0a-4.11, OS/2v2.1, Windows 2.0-3.11, Windows 9.x & ME,
Windows NT (Server and Workstation) 3.51 and 4.0, Windows 2000 Professional, Windows XP, Mac System 5-8.1
Applications: Use and Support Windows and Mac applications, including: Office 97-2000-XP-2003, Visio, MS Project 2000, Quark XPress, PageMaker, FrameMaker, FrontPage, PhotoShop, Acrobat, Arcserve, BackupExec, Remedy and Vantive Helpdesk Software, ECCO, MetraSolv TBS, Lotus Notes, Paradox, Visual Page, Dreamweaver, NetObjects Fusion
Military Service: Sergeant, DC Air National Guard: Secret Clearance (Expired > 10 years)
Configured, maintained, and trained others to configure/maintain communications systems
Honors: Winner, Novell Education Slogan Contest
(A Class Act)
Judge, Technical Documentation Competition
the Society for Technical Communication
Present (and various other times) Technical Writing, Training and Support — Temp Contract, and Sub-contract
As an contractor, when not employed by the other positions detailed in this resume, provide short-term, temporary contract documentation, training, marketing, project management, sales, analysis, configuration, and problem resolution. Provide Home/Office support as TechDC.
Recent contracts with VistaRMS to provide documentation support to CSC in support the establishment of new Managed Desktop Support services for the Environmental Protection Agency, to Unisys in
Provide full lifecycle documentation of and support for multi-server Novell Netware, Lotus Notes, SQL, DOS/Windows, Macintosh, LAN/WAN environments for Federal and commercial clients including the National Association of Realtors, Resolution Trust Corporation, the General Services Administration, and the Department of Commerce. Includes documentation, specification, requirement analysis, RFP response services, installation, configuration, training in end-user support and software development environments.
September 1996 to December 2001 Contract Employee
Berrett and Associates
Long-term contract employee of Berrett and Associates, supporting major clients, including DynCorp IMSD (see below) in Gaithersburg, Maryland, CIGNA in Silver Spring, and most recently GRCI (September 2000 – December 2001). Responsibilities included documentation, LAN, inter and intranetwork analysis, personnel scheduling and deployment, vendor relations, installation, configuration and management in Novell 3.12 and Windows 2000/NT server environments, as well as PC hardware and software support.
May to September 2000 Senior Technical Writer
Wrote, edited and managed full life-cycle technical documentation of hardware and software systems including templates, system, and methods & procedures documents. Systems and applications were internally developed and COTS, including BusinessWare, TBS, and Oracle. Also was co-editor, writer, and publisher of IT on-line newsletter.
December 1997 to June 1998 Technology Architect
Provided documentation and strategic, tactical, and implementation direction of information technology for the Office of Energy Research at the Department of Energy headquarters in
August 1994 to April
4350 Fairfax Drive, Suite 400
In the summer of 1994, employed by Alternative Resources Corporation (ARC) to support EDS, supplying Netware training for the USAF in
October 1990 to March 1992 Senior Proposal Analyst/Writer and
I-NET (now Wang Global)
Proposal Analyst/Writer for large, multi-vendor proposals including AFCAC and FBI2000, incorporating TCP/IP, GOSIP, SQL, UNIX, OS/2, Windows, Netware and LAN Server. Created templates and provided analysis and text for software and hardware sections. As Team Manager/Senior Network Analyst for a LAN/WAN contract with the Nuclear Regulatory Commission, provided management, office automation and network client software planning and rollout, network architecture analysis, specification, configuration management, disaster recovery, and documentation for a Netware 3.11 based 1000+ user Token-Ring metropolitan network. Supported and utilized WordPerfect Office, Paradox, Quattro Pro, WordPerfect, ZyIndex, DrawPerfect, TNA and QuickBASIC.
March 1989 to October 1990 Independent Consultant
Consulted on short and medium term projects. Provided technical writing/editing, training and requirements analyses, as well as microcomputer (PC and Mac)/LAN installations and training for clients.
October 1987 to March 1989 Senior Technical Instructor
2323 Horsepen Road, #600
Herndon, VA 20171
Managed education office staff, and taught end-users how to use Netware, and engineers and other instructors how to install and maintain Netware-based networks. Also supported the marketing, documentation and installation of large networks utilizing an assortment of LAN hardware and software as well as X.25 and asynchronous WANs.
June 1984 to September 1987 Senior Technical Writer
Custom Documentation Products (defunct)
Gould, Computer Systems Division
Member of the original staff of Custom Documentation Products. Determined client requirements for, and wrote, edited, and helped supervise the preparation of proposals as well as non-standards based and mil.-spec. documentation. The documentation concerned hardware (from schematics) and software (from code) mini-computer components and systems. Also developed a PC/LaserJet based documentation system for the group and provided training for PC fundamentals, MS-DOS, Windows, WordPerfect and utilities. Established fault isolation procedures as well as documentation standards.